When someone quits, it’s rarely over just money.
It’s usually over how they’ve been treated.
The win they had two weeks ago that nobody acknowledged.
The Monday they asked off for two months in advance for their kid’s tournament but you said no without even trying to find a solution
Or their co-worker who’s a constant pain in the pass.
I learned a long time ago we’re not in the car repair business; we’re in the people business.
We just happen to fix a lot of cars.
Everything we’ve built sits on one foundation: a place people actually want to work.
It starts with hiring the right people. Then it’s about keeping the best.
Here’s how we do it:
The first one we run every Monday morning. It takes 20-30 minutes with a specific rhythm of recognition that flattens the hierarchy.
The second one costs us less than $1. The new hires usually tell us it’s the first time anything like it has ever happened to them.
The third one happens once a year. People still talk about who won and what’s gonna happen next year…
None of these are expensive or complicated.
I broke down all three with the exact format we use in the new video.
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Cheers!
Brian