|
Get tactical advice every week on finding, operating & scaling franchises.
It was a beautiful day in June of 1993 Kindergarten had just finished, and I have big plans for the summer: riding my bike, street hockey, swimming, and playing manhunt at my friend’s house, who lives across the street. I crossed this street hundreds of times. My parents taught me how to cross the street safely. Stop. Look to the left, look to the right, look to the left again, and quickly cross. On this beautiful day, I followed the rules. I stop, look to the left, and see the mail truck...
This staffing board completely changed my business. I used to dread staffing decisions. Promotions? Pure guesswork. Problem employees? I’d procrastinate on those tough conversations for months. Then I discovered something embarrassingly simple: The staffing board. A basic spreadsheet that changed everything: After I started using it: Hiring became proactive instead of reactive Underperformers got the coaching they needed (or moved on) My bench strength doubled in 6 months Turnover dropped How...
Me: "Why did we hire an assistant manager for our lowest volume shop? We’re barely profitable there" CEO: "Brian, they’ve got one of the highest missed call rates. An ASM will help us answer every call, get more cars, and increase sales. We’ve need to staff for success" He was 100% right. This store just had the best sales month in over a decade. It’s so easy to fall into a scarcity mindset, cutting expenses until sales rise But business rarely works like that Nobody saves their way to...