I interviewed a former mob boss who ran the most powerful crime family outside of New York. Anthony’s approach to “customer service” would put most legitimate businesses to shame. Being a loan shark was one of his many businesses. Here’s the math: Customer borrows $10,000 at 4 points per week ($400). After paying consistently for one year, they’ve paid back $20,800 in interest. But then the customer gets tight on money. Anthony: “You’ve got three kids and your boiler broke? No problem. Skip...

We officially launched Waterloo Houston yesterday, installing our first job. My business partner Rick is crushing it. In the last 30 days he's sold: $37k backyard that includes a putting green $25k sports field for an active NFL player $4.5k & $7.0k for standard yards But here’s the thing about high-ticket sales... Not everyone can do this. It requires someone who’s great at building trust with customers very quickly. Installing turf is a huge investment that completely transforms a space....

Our Midas shops just set a new monthly sales record. $4,168,431 across 34 locations in May. That’s 9% more customers and 11% higher sales than last year. But here’s what most franchise owners miss: The difference between a $100k location and a $150k location isn’t the zip code. It’s not the marketing budget or the economy. It’s the energy your team brings every single day. Think about it: Customer calls about a rattling noise. Your team could: Say we’re too busy to inspect it Do the bare...