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I interviewed a former mob boss who ran the most powerful crime family outside of New York. Anthony’s approach to “customer service” would put most legitimate businesses to shame. Being a loan shark was one of his many businesses. Here’s the math: Customer borrows $10,000 at 4 points per week ($400). After paying consistently for one year, they’ve paid back $20,800 in interest. But then the customer gets tight on money. Anthony: “You’ve got three kids and your boiler broke? No problem. Skip...
We officially launched Waterloo Houston yesterday, installing our first job. My business partner Rick is crushing it. In the last 30 days he's sold: $37k backyard that includes a putting green $25k sports field for an active NFL player $4.5k & $7.0k for standard yards But here’s the thing about high-ticket sales... Not everyone can do this. It requires someone who’s great at building trust with customers very quickly. Installing turf is a huge investment that completely transforms a space....
I moderated a franchise conference panel earlier this month. We talked about how the best franchisors obsess over one thing Franchisee profitability Many franchisees are first-time business owners & invest their life savings into the business. They’ve never hired people before. They overstaff (bleeding cash) or understaff (restrict growth). They don’t know the difference between fixed and variable costs. Here’s a framework that actually works: Leverage Buying Power: Use your buying power to...