My auto repair business has grown sales in 48 of the last 50 months.
That’s not a hot streak.
That’s the compounding effect of doing a few things very well for a long time.
Instead of trying to improve everything at once, we identified the fewest moves that drive the highest performance.
It all comes down to people & process.
On the people side, it’s weekly training calls on the levers that actually move the needle.
Quarterly sessions where our managers get in the same room and share what’s working.
A leadership book club for our district managers.
On the process side, it’s improving our phone process to get more customers in the door
Using digital vehicle inspections to increase transparency & communication
Then, having payment plans makes repairs more affordable.
Remember that simplicity scales, complexity fails
Cheers!
Brian
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